Information About our Service

In order to ensure that you consistently receive the best service and care, we have outlined below a few terms that we need your help with… Please let us know if any of these terms are a concern for you so we may deal with your individual needs. Thank you for your understanding.

Appointments, cancellations and delays

Should you need to reschedule or cancel your appointment, please give us at least 24h notice. Appointments not attended or cancelled on the day will incur a fee of €50.

For longer appointments (1 hour or more) a refundable booking deposit may be charged.

We know your time is precious and we endeavour to keep waiting time to a minimum. Your patience would be appreciated if on occasion a delay becomes unavoidable. Please call the surgery should you, in turn, be delayed.

Fees

All accounts must be settled on the day of treatment. Accounts older than 10 working days incur an administrative charge of 10%, minimum €20.

A course of treatment that requires several visits can be paid for in instalments; a deposit must be paid at the initial visit and the treatment must be paid in full before its completion.

In special situations a payment plan can be arranged. However, this must be agreed on and arranged before the treatment starts.

Receipts and claim forms

All payments will receive a receipt on completion. Official detailed receipts necessary for insurance claims and any required forms will be issued on request.

Consent

Certain treatments will require a written consent.

PRSI

PRSI entitlements start on the 1^st of January.

You are entitled to one free check up every 12 months. The PRSI scheme also covers most of the cost of a scale and polish treatment per calendar year, with a balance of €15 to be paid.

Please note: the check-up may not be adequate if the teeth are covered by plaque – problems may not be detected unless the teeth are clean.

A thorough clean may require more than one visit. The reduction in fee is applicable for one visit per year only, any additional sessions will be charged at the full rate.